Job Posting 

Closing date: 08.29.24

Salary: $147,648 - $220,400 per year

Location: Washington DC

https://www.usajobs.gov/job/802194700

Duties: 

The Chief Executive Officer for Visitor Services (CEO) is responsible for the overall operation and management of the U.S. Capitol Visitor Center (CVC) including policy formulation, safety procedures and strategic planning. The CVC houses exhibits, a restaurant, two orientation theaters, a large auditorium, two on-site gift shops and an online gift shop. The CEO leads the CVC operations team by ensuring memorable visitor experiences by delivering high quality service standards, meeting seasonal requirements and promoting maximum visitors in a safe and secure environment. This includes leading visitor services, ceremonial programming, special events, a restaurant, educational exhibits, gift shops, technology, administration and communications. In such capacity, the CEO performs duties such as the following:

• Champions the CVC’s vision, mission, goals and objectives and oversees budget, procurement and financial management.
• Provides leadership and supervision to a diverse staff responsible for a variety of CVC functional areas such as visitor services operations, exhibits and education, marketing and communications, audio/visual, and retail and gift shops, planning, information technology and administration.
• Leads by example; looks for innovative opportunities; ensures commitment to customer expectations; establishes consistent standards, expectations, and policies; and demonstrates genuine concern for and interest in the professional development of CVC employees.
• Integrates diverse modes of information delivery (e.g., media presentations, visitor presentations, classes, conferences, tours, demonstrations, exhibits, information technology, informal learning and publications) so audiences understand Congress’ role, processes and history to promote civic engagement.
• Establishes an organizational vision and implements it in a continuously changing environment.
• Leads the oversight and administration of programs and operations in the CVC. 
• Cultivates mutually beneficial partnerships with schools, government agencies, Capitol Hill institutions, non-governmental organizations and other entities.
• Exchanges concepts, operating plans and ideas with visitor centers, museums and outside organizations regarding visitor services and flow, public outreach, collections management and program development.
• Oversees contracts related to the operations of the CVC, to include restaurants, catering special events and other relevant activities.
• Coordinates with the Superintendent, Capitol Building for the operation, maintenance and renovation of the CVC facilities including cooperative agreements.  
• Oversees the development of curricula for the education programs offered through the CVC and the CVC exhibits collection management.
• Ensures all CVC activities such as tours, public classes, special events and functions and use of meeting rooms are efficient and effective.
• Maintains a positive relationship with local and national visitor center tour operators, information providers and service providers.
• Oversees CVC communications to include but not limited to brochures, congressional communications and media announcements in accordance with AOC policy guidance and standards.
• Develops, conceives, plans and implements policies and guidelines affecting CVC programs.
• Determines the allocation and utilization of resources required to accomplish CVC program objectives within the parameters established by legislation and agency policy.
• Establishes and maintains effective working relationships with various high-level stakeholders such as congressional offices, federal government agencies, governments of other countries, AOC office and jurisdictions.
• Represents the Architect and the Agency at all levels of government, including Federal, state, municipal, and county agencies as well as private industry and citizen groups. Appears before congressional oversight committees as the CVC spokesperson, as required.

Candidates must have proven experience in managing operations that service a high volume of visitors and delivering services such as guided tours, restaurants, catering/events, retail centers and theaters. Required experience also includes managing a museum-like environment with emphasis on exhibit coordination and educational programming. Experience with marketing, media and public relations in conjunction with superior inter-personal communications skills are a must. Experience with Congressional relations is desirable.